We ship with care

Standard shipping within Canada is $8.95 CAD and typically arrives within 5–8 business days via Canada Post. Orders over $75 CAD qualify for free standard shipping — the discount is applied automatically at checkout.

Expedited shipping is available at checkout for $14.95 CAD, with estimated delivery in 2–3 business days to most major cities. Remote and rural addresses may require additional transit time.

We ship to all 50 US states. Standard shipping to the United States is $12.95 CAD and typically arrives within 7–12 business days. Expedited US shipping is available for $22.95 CAD with an estimated 4–6 business day delivery window.

Please note that US orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the recipient and are not included in our shipping rates.

International shipping beyond Canada and the United States is coming soon. If you're located outside North America and would like to be notified when we launch international delivery, please reach out to us at [email protected].

All orders are processed within 1–2 business days (Monday through Friday, excluding Canadian public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

During peak periods — including the holiday season and new collection launches — processing times may extend to 3 business days. We appreciate your patience and will always communicate any delays.

We want you to love every cup. If you're not satisfied with your purchase, we accept returns of unopened, sealed products within 30 days of delivery. To initiate a return, please email [email protected] with your order number and reason for return.

Once we receive and inspect the returned item, we will process a full refund to your original payment method within 5–7 business days. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

For damaged or incorrect orders, please contact us within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Monthly subscription boxes are dispatched on the 1st of each month. Subscribers receive the same shipping rates as standard orders, with free shipping automatically applied to all subscription boxes valued over $75 CAD.

To update your shipping address for a subscription, please log in to your account or contact us at [email protected] before the 25th of the month prior to your next shipment.