Legal

Privacy Policy

At Yugen Teas, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

01Information We Collect

When you place an order, we collect your name, email address, shipping address, and payment information. Payment details are processed securely by Stripe and are never stored on our servers.

When you create an account, we store your name and email address to provide order history and account management features.

We may also collect non-personal information such as browser type, device type, and pages visited through standard web analytics tools. This data is used in aggregate to improve our website.

02How We Use Your Information

We use your information to process and fulfil your orders, send shipping confirmations and tracking updates, and respond to customer service inquiries.

If you subscribe to our newsletter, we will use your email address to send seasonal updates, new blend announcements, and exclusive offers. You may unsubscribe at any time using the link in any email we send.

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order.

03Cookies

Our website uses cookies to maintain your session, remember your language preference, and improve your browsing experience. You may disable cookies in your browser settings, though some features of the site may not function correctly without them.

We use a cookie consent banner to obtain your permission before loading any non-essential analytics cookies. You can update your preferences at any time by clicking the cookie settings link in the footer.

04Data Retention

We retain your order and account information for as long as your account is active or as required to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by emailing [email protected].

05Your Rights

Depending on your location, you may have rights under applicable privacy law (including PIPEDA in Canada and GDPR in the European Union) to access, correct, or delete your personal data. To exercise any of these rights, please contact us at [email protected].

06Security

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

07Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

08Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].